Our mission is to spread the spirit of Aloha around the world with our delicious gourmet cookies, from our tropical hawaiian fruit flavored cookies to our chocolate dipped cookies. We also pride ourselves on offering exceptional customer service to all of our customers.

    Call us toll-free at 1-866-333-5800 (Monday - Friday, 7:30am to 4:00pm HST).

    For international customers, please dial 1-808-845-1517.

    Email us at customerservice@honolulucookie.com.

    Fax us at 1-808-697-6133.

    Write us at 1717 Homerule Street, Honolulu, HI 96819.



To mail or fax an order, please fill out an Order Form.

All shipments originate from Hawaii. Most US shipments are sent via UPS 2nd-Day Air. APO/FPO and Guam shipments are sent via USPS Priority Mail. We currently ship internationally to Guam, Puerto Rico, Japan and Canada only. We currently do not ship to P.O. Box addresses.

We normally ship within 1-3 business days after an order is received. Please allow 3 to 5 business days for delivery via UPS to US street addresses. For international, APO/FPO and Guam shipments, please allow up to 10-14 days for delivery. For bulk or special shaped cookie orders, please allow 10-14 business days for delivery. For shipping orders placed at our retail store locations, please allow 7-10 business days for delivery.

Please provide current and accurate ship to information to ensure proper delivery and to avoid delays with your order. An $11.00 charge may be applied to your credit card for redirected packages when incorrect or incomplete addresses are provided. Guarantees also do not apply when incorrect or incomplete addresses are given.

Honolulu Cookie Company is not responsible for duties, taxes or other additional fees related to international shipments. If you are sending a gift to an international address, the recipient will be responsible for all duties and taxes that may apply.

Chocolate dipped products may experience melting during delivery. We do not recommend shipping chocolate dipped products during the summer (May thru September) and/or to warm weather destinations. We do not recommend shipping chocolate dipped cookies to international, APO/FPO and Guam addresses. During summer months, orders containing chocolate dipped cookies are shipped on Monday thru Wednesday only.

All products are guaranteed to leave the bakery in perfect condition. However, our cookies may be damaged during shipping.

Honolulu Cookie Company has retail store locations in Hawaii; therefore, we are subject to charge tax on internet, phone, fax and mail order purchases being shipped to Hawaii addresses. Oahu shipments will be charged 4.712% tax; all other Hawaii shipments, 4.166%.

Below are order deadlines for 2011 Holidays.

If you have any questions, please call our Customer Service Department toll-free at 866-333-5800 (Monday-Friday, 7:30am-4:00pm Hawaii Standard Time) or email us at customerservice@honolulucookie.com.

At the Honolulu Cookie Company, we stand behind every product we sell. Our no-questions-asked Pineapple Guarantee lets you put any of our products to the test. If for any reason you are not completely satisfied with our products, simply return it within 7 days of receipt and we will replace, exchange, or refund the cost of the item (excluding shipping charges).

Please send returns and exchanges to:

Honolulu Cookie Company
Attn: Customer Service
1717 Homerule Street
Honolulu, HI 96819

Our return guarantee does not include freight charges for international returns. If for any reason you choose to return a product from outside the U.S., international shipping charges must be pre-paid.

Our guarantee also does not apply when incorrect addresses are provided.

If you have any questions, please call our Customer Service Department toll-free at 866-333-5800 (Monday-Friday, 7:30am-4:00pm Hawaii Standard Time) or email us at customerservice@honolulucookie.com.

1. Can you ship chocolate dipped cookies during warm weather months?
   
   At this time, we do not recommend ordering chocolate dipped cookies for shipping during summer months (May thru September) as melting may occur. If chocolate dipped cookies are ordered during summer months (May thru September), please note that orders containing chocolate dipped cookies are shipped on Monday thru Wednesday only.
2. Can I ship to a P.O. Box or an APO/FPO address?
   
   We currently do not ship to PO Box addresses. However, we do offer shipping to APO/FPO addresses. Orders shipped to an APO/FPO address are shipped via USPS Priority Mail. Please allow up to 10-14 days for delivery.
3. Can I ship to multiple addresses?
   
   Yes, however you will need to place a separate order for each address you would like to ship to. This can be done quickly and easily if you sign up for an account on our website. Your account will retain your billing information, allowing you to benefit from a faster checkout. You can do this by clicking on My Account.
4. Can I place an order to be shipped outside of the United States?
   
   Yes, we currently ship internationally to Guam, Puerto Rico, Japan and Canada. Please allow at least 14 days for delivery. Honolulu Cookie Company is not responsible for any customs, duties, taxes, etc. for international shipments. If you are sending a gift to an international address, the recipient will be responsible for all duties and taxes that may apply.
5. Do you offer same-day shipping?
   
   For an additional $10, we offer same-day shipping for phone orders received by 10:00am HST. However same-day shipping is not available via our website and for bulk/party favor orders. Same-day shipping is also not available during the Christmas rush season (December 1 - 20).
6. What shipping carriers do you use?
   
   All shipments originate from Hawaii. Most domestic orders are shipped via UPS. Guam and APO/FPO orders are shipped via USPS Priority Mail. International orders are normally shipped via UPS Worldwide Expedited.
7. Can I use my own UPS Account Number to ship my order?
   
   Yes, you may ship your order via your own UPS account number by placing your order over the phone. Please call one of our Customer Service Representatives at 808-845-1517 or toll free 1-866-333-5800.
8. When will my order ship?
   
   
   • Orders normally ship within 1-3 business days. Please allow 3-5 business days for delivery from the time the order was placed.
   • For bulk or special shape orders, international, Guam and APO/FPO addresses, please allow 10-14 business days or more for delivery from the time the order is placed.
   • On occassion, severe weather can affect the shipping time of an order. Sometimes during a natural disaster or severe weather conditions, pickup and delivery services are delayed. If you live near an area affected by severe weather, you may visit ups.com for more information.
   
   NOTE: We do not ship during the weekends and major holidays.
9. Why did I get charged Tax?
   
   Honolulu Cookie Company has retail store locations in Hawaii; therefore, we are subject to charge tax on internet, phone, fax and mail order purchases being shipped to Hawaii addresses.
10. Can I place an order and pick it up at one of your retail stores?
    
    Yes, you can either place an order for pick up by calling us at 1-866-333-5800 (Monday - Friday, 7:30am - 4:00pm HST) OR fill out an Order Form indicating in the “Ship To” fields the retail store location where you would like to pick up your order and then fax to 808-537-1157. Please also notate the date that you would like to pick up your order.
    
    Note: This option is not available online.

1. Will I receive an order confirmation?
   
   An order confirmation email will be sent to your email address with once your order is processed. Please review your order confirmation email as soon as possible to ensure all addresses and items are correct. If you need to make any changes to your order, please contact Customer Service immediately at orders@honolulucookie.com or 1-866-333-5800.
2. Will I receive a shipping confirmation?
   
   For UPS shipments, a shipment confirmation email should be received if a valid email address was provided. The email will include the UPS tracking number.
   
   
3. Can I create an account after I start placing my order?
   
   Yes. After your order is completed, simply click on our My Account link and begin registering.

1. What is the shelf life of your cookies?
   
   Honolulu Cookie Company cookies are good for up to 6-8 weeks at room temperature. If refrigerated, our cookies can last up to 3 months.
2. Are your cookies individually wrapped?
   
   All of our cookies are individually wrapped with the exception of our mini bite cookies.
3. How should I store the chocolate dipped cookies?
   
   We recommend refrigerating all chocolate dipped cookies to avoid melting.
4. What are the dimensions of your cookies?
   
   Below are approximate measurements of our cookies:

   	Dimension of Cookie	Dimension of Cookie w/Wrapper	Lead Time
   Pineapple Shaped Cookies	2 ¾" x 1 ½"	4" x 2"	3-5 business days
   Heart Shaped Cookies	1 ½" x 2"	2" x 3 ½"	10-14 business days
   #1 Shaped Cookies	2 ¾" x 1 ¼"	4" x 2"	10-14 business days

5. Do your cookies contain dairy products?
   
   ALL of our cookies may contain dairy or milk products. Any person with a dairy allergy should NOT consume ANY of our products.
6. Do your cookies contain nuts?
   
   ALL of our products may contain macadamia nuts. Any person with a nut allergy should NOT consume ANY of our products.
7. Do your products contain gluten?
   
   ALL of our products may contain gluten. Any person with a gluten allergy should NOT consume ANY of our products.
8. Do you have ingredient information available for your cookies?
   
   Yes, click here to see our ingredient listing.
9. Do you have nutritional information available for your cookies?
   
   Yes, click here to see our nutritional information.

1. How far in advance should I place my favor order?
   
   We recommend that you place your order at least 3-4 weeks before the event and schedule a delivery date of one week prior to the event. Store the favors in a cool, dark place - 70 degrees or cooler. Note: Special shape cookies are normally not available from October 1 thru December 25. For more details, please call us.
2. Do you offer bulk prices?
   
   Yes, if 100 or more individual cookies are ordered, we offer the following bulk prices:

   	Non-Chocolate Dipped	Chocolate Dipped
   Pineapple Shaped Cookies	$0.40 ea	$0.45 ea
   Heart Shaped Cookies	$0.50 ea	$0.55 ea
   #1 Shaped Cookies	$0.50 ea	$0.55 ea

Regular price for single pineapple shaped cookies is $0.85 ea.

1. What is Honolulu Cookie Company's policy on donation requests?
   
   

   At this point in time, we are only accepting requests for events which take place on Oahu, Hawaii and that support the arts and/or educational enrichment programs.

   Generally we offer support through an in-kind donation of cookies. If you are Oahu based and you are interested in making a request for an in-kind donation of this type, please submit a letter in writing to:

   Honolulu Cookie Company
   Attention: Special Events and Donations
   1717 Homerule St
   Honolulu, HI 96819

   Your request must include the following information:
   • Name of your non-profit organization
   • Tax ID number
   • Organization mission statement
   • Name of event and number of attendees
   • Date of event
   • Type of in-kind request
   • Date of when the donation must be received
   • Contact name and telephone number

   Requests will be considered on a first come first serve basis. We encourage you to submit your request 3-6 months in advance. Honolulu Cookie Company does not donate to political organizations or to organizations seeking donations for religious programs.

   Please note: Due to the very high volume of requests we receive, we may only respond to those requests that are a good fit for Honolulu Cookie Company and that are within our budgetary constraints. We do not take phone requests; all requests must be in writing to be considered.

2. How can I apply for a job with Honolulu Cookie Company?
   
   For a listing of all current job openings at Honolulu Cookie Company, please visit our Careers section on our website.
3. I have a stamped Aloha Card from a purchase that I made at one of your stores. Can I redeem the stamped Aloha Card online on your website?
   
   No, our Aloha Card Stamps cannot be redeemed on our website or over the phone at this time. Aloha Card Stamps can only be redeemed at our retail stores in person.
4. How can I sell your cookies in my store?
   
   Honolulu Cookie Company currently does not offer our products for wholesale. For more information on opening a corporate account for corporate gift giving or amenity programs, please call us at 1-866-333-5800 (Monday-Friday, 7:30am-4:00pm HST).