We believe in your privacy and the security of your personal information and are committed to using any information you give us in a responsible manner and to providing you a safe and secure online shopping experience.

What Information Do We Collect?

When you visit our website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website use information collected on an aggregate basis as you and others browse our website.

 
1. Personal Information You Choose to Provide

Credit Card Information

If you choose to purchase products or services from us, you will need to give personal information and authorization to obtain information from various credit services in order for us to process and ship your order. For example, you may need to provide the following information:

• Name
• Billing and mailing address
• Email address
• Credit card number & expiration date
• Home and business phone number

Email Information

If you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

 
2. Website Use Information

Our website utilizes a standard technology called "cookies" (see explanation below, "What are cookies?") and web server logs to collect information about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website. This information is collected on an aggregate basis. None of this information is associated with you as an individual.

How do we use the information that you provide to us?

We use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you of important changes to our website, new services and special offers we think you will find valuable. If you would like to request to be removed from our notifications and/or mailings, please contact us at customerservice@honolulucookie.com or toll-free at 1-866-333-5800 (7:00am-4:00pm, Monday-Friday, HST).

What are cookies?

Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a website. Cookies are small pieces of data that are stored by a user's web browser on the user's hard drive. Cookies can remember what information a user accesses on one web page to simplify subsequent interactions with that website by the same user or to use the information to streamline the user's transactions on related web pages. This makes it easier for a user to move from web page to web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.

How do we use information we collect from cookies?

We use website browser software tools such as cookies and web server logs to gather information about our website users' browsing activities, in order to constantly improve our website and better serve our customers. This information assists us to design and arrange our web pages in the most user-friendly manner and to continually improve our website to better meet the needs of our customers and prospective customers.

Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our website as they move from one page to another. Web server logs allow us to count how many people visit our website and evaluate our website's visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you.

Sharing information with affiliates

Occasionally we may make our mail list available to other quality mail order companies. We take measures to select product or service providers that are responsible and afford privacy protections to their customers. However, we cannot make any representations about the practices and policies of these companies. If you do not wish to receive other mailings or do not want to receive our mailings, please contact us at customerservice@honolulucookie.com or toll-free at 1-866-533-5800 (7:00am-4:00pm, Monday-Friday, HST).

How do we secure information transmissions?

When you send confidential personal credit card information to us on our website, a secure server software which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our website.

Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as Social Security or account numbers to us through an unsecured email.

How do we protect your information?

Information Security. We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.

Employee Access, Training and Expectations. Our corporate values, ethical standards, policies and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.

What About Legally Compelled Disclosure of Information?

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

What about other websites linked to our website?

We are not responsible for the practices employed by websites linked to our website nor the information or content contained therein.