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Return Policy

At Honolulu Cookie Company, your satisfaction is our goal. Because we use natural flavors and ingredients and do not add preservatives to our cookies, it is best that our cookies are consumed within 30 days of purchase.

Please store your Honolulu Cookies in a cool, dry environment. While we encourage consumption right away, sometimes you may want time to savor the cookies. To prolong the shelf life of your cookies up to three months, you may store them in the refrigerator or freezer.

If for any reason you are not completely satisfied with our products, simply return them to us with your packing slip or sales receipt and we will be happy to replace or exchange them or give you a full refund. Refunds on check purchases are mailed 2-3 weeks after the refund is processed. Credit card purchases will be refunded to the credit card account used for the purchase.

You may also return your purchase in person to one of our retail locations or mail to the following address:

Customer Service
Honolulu Cookie Company
255 Sand Island Access Road
Honolulu, HI 96815

All sales are final on special orders and personalized merchandise.

For more assistance please email us at customerservice@honolulucookie.com or 1-866-333-5800

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