All shipments originate from Hawaii. We ship throughout the US and to Puerto Rico, Guam, Japan, Korea, Canada and Australia. Most US shipments are sent via UPS 2nd-Day Air. APO/FPO and Guam shipments are sent via USPS Priority Mail. Canada and Australia shipments are sent via UPS WorldWide Expedited, Japan shipments are sent via Yamato Transport and Korea shipments are sent via Hanjin Express. A contact phone number is REQUIRED for all international recipients.
We currently do not ship to P.O. Box addresses.
We normally ship within 1-3 business days after an order is received. Please allow
3 to 5 business days for delivery via UPS to US street addresses. For international and Guam shipments, please allow up to 10-14 days for delivery. For bulk or special shaped cookie orders, please allow 14 business days for delivery to US addresses and 20 business days for APO and international orders.
For shipping orders placed at our retail store locations, please allow 7-10 business
days for delivery.
Please provide current and accurate ship to information to ensure proper delivery
and to avoid delays with your order. A $17.00 charge may be applied to your credit
card for redirected packages when incorrect or incomplete addresses are provided.
Guarantees also do not apply when incorrect or incomplete addresses are given.
Honolulu Cookie Company is not responsible for duties, taxes or other additional
fees related to international shipments. If you are sending a gift to an international
address, the recipient will be responsible for all duties and taxes that may apply.
All duties and taxes are prepaid for shipments to Canada. 13% Canadian Harmonized Sales Tax (HST) is charged at the time of purchase.
Duties and taxes are paid in advance to Honolulu Cookie Company for all Canadian shipments. All orders shipping to Canada will be charged 13% Canadian HST. Canadian recipients will not be responsible for paying additional costs to receive their package(s) from UPS.
Chocolate dipped products may experience melting during delivery. We do not recommend
shipping chocolate dipped products during the summer (May thru September) and/or
to warm weather destinations. We do not recommend shipping chocolate dipped cookies
to international, APO/FPO and Guam addresses. During summer months, orders containing
chocolate dipped cookies are shipped on Monday thru Wednesday only.
All products are guaranteed to leave the bakery in perfect condition. However, our
cookies may be damaged during shipping.
(including Guam &
|KOREA & AUSTRALIA
$ 1.00 - $ 25.00
$ 25.01 - $ 50.00
$ 50.01 - $ 100.00
$ 100.01 - $ 200.00
$ 200.01 - $ 300.00
$ 300.01 - $ 400.00
The above shipping rates are per delivery address and are subject to change without
For shipping rates within the State of Hawaii please proceed to checkout and the
shipping charge will display prior to requesting payment information.
Honolulu Cookie Company has retail store locations in Hawaii; therefore, we are
subject to charge tax on internet, phone, fax and mail order purchases being shipped
to Hawaii addresses. Oahu shipments are will be charged 4.712% tax; all other Hawaii
Duties and taxes are paid in advance to Honolulu Cookie Company for all Canadian shipments. All orders shipping to Canada will be charged 13% Canadian HST.
NEW! UPS is now offering a new service called UPS My ChoiceSM
that gives you a new level of flexibility and control over home deliveries. Get
free delivery alerts by email, text and/or phone for all your inbound packages either
the day before or the day of your delivery. Visit ups.com/mychoice for more information.