All shipments originate from Hawaii. Shipping rates are calculated based on the shipping address and total weight of merchandise
purchased. Shipping costs will be calculated during your checkout process. You will have the opportunity
to review the shipping cost before placing your order.
Please provide current and accurate information to ensure proper delivery and to avoid delays with your order. A
$25.00 charge may be applied to your credit card for redirected packages when incorrect or incomplete addresses are provided. Guarantees also do not apply when incorrect or incomplete addresses are given.
We ship throughout the US and to Puerto Rico, Guam, Japan, Korea, Canada and Australia. Most US shipments are sent via UPS 2nd-Day Air. APO/FPO and Guam shipments are sent via USPS Priority Mail. Canada and Australia shipments are sent via UPS WorldWide Expedited, Japan shipments are sent via Yamato Transport and Korea shipments are shipped via Hanjin Express. A contact phone number for international recipients is REQUIRED. This is to help streamline the customs clearance process to avoid any delays for the customer.
We do not recommend ordering chocolate dipped cookies for shipping to extremely hot climates as melting will occur. We do not recommend shipping
chocolate dipped cookies to international, APO/FPO and Guam addresses. Please
note that from May thru September all orders containing chocolate dipped cookies are only shipped on Monday thru Wednesday for all shipping destinations.
All products are guaranteed to leave the bakery in perfect condition. However, our cookies may be damaged during the delivery process.
We currently do not ship to P.O. Box addresses.
Honolulu Cookie Company is not responsible for duties, taxes or other additional fees related to international shipments, excluding Canada.
If you are sending a gift to an international address, other than Canada, the recipient
will be responsible for all duties and taxes that may apply. All duties and taxes are paid in advance to Honolulu Cookie Company for all Canadian shipments. 13% Canadian Harmonized Sales Tax (HST) is charged at the time of purchase. Canadian recipients will not be responsible for paying additional costs to receive their package(s) from UPS.
Please see the below chart for average length of time it can take for your order to leave our factory.
|Standard Products||1-3 Business Days|
|Special Shape Cookies (bulk)||2 Weeks|
|Wedding & Party Favors||3 Weeks|
|Custom Personalized Products||4-5 Weeks|
Honolulu Cookie Company is a Hawaii owned and operated company therefore, we are required to charge tax on internet, phone, fax and mail order purchases being shipped to Hawaii addresses. Oahu shipments will be charged 4.712% tax; all other Hawaii shipments, 4.166%.
Duties and taxes are paid in advance to Honolulu Cookie Company for all Canadian shipments. All orders shipping to Canada will be charged 13% Canadian HST.
UPS offers a service called UPS My ChoiceSM that gives you a new level of flexibility and control over home deliveries. Get free delivery alerts by email, text and/or phone for all your inbound packages either the day before or the day of your delivery. Visit ups.com/mychoice for more information.