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Shipping Info

Order by 5/4/2015 for delivery before Mother’s Day to US Addresses.

Honolulu Cookie Company makes the quality of your order a top priority. To preserve that quality and prevent any orders for chocolate dipped cookies from melting, we recommend trying our tropical flavors during the high summer temperatures from April thru September. During that time, chocolate dipped cookie orders are limited to shipping from our Honolulu headquarters Monday through Wednesday for US, Canada and Australia shipping destinations. Orders for our non-dipped flavors will continue to ship daily, Monday through Friday.

All shipments originate from Hawaii. Shipping rates are calculated based on the shipping address and total weight of merchandise purchased. Shipping costs will be calculated during your checkout process. You will have the opportunity to review the shipping cost before placing your order.

Please provide current and accurate information to ensure proper delivery and to avoid delays with your order. A $25.00 charge may be applied to your credit card for redirected packages when incorrect or incomplete addresses are provided. Guarantees also do not apply when incorrect or incomplete addresses are given.

We ship throughout the US and to Puerto Rico, Guam, Japan, Korea, Canada and Australia. Most US shipments are sent via UPS 2nd-Day Air. APO/FPO and Guam shipments are sent via USPS Priority Mail. Canada and Australia shipments are sent via UPS WorldWide Expedited and Korea shipments are shipped via Hanjin Express. Japan orders are sent via Yamato Transport and have a maximum weight limit of 10kg per recipient due to Japan customs laws. A contact phone number for international recipients is REQUIRED. This is to help streamline the customs clearance process to avoid any delivery delays.

Honolulu Cookie Company is not responsible for duties, taxes or other additional fees related to international shipments, excluding Canada. If you are sending a gift to an international address, other than Canada, the recipient will be responsible for all duties and taxes that may apply. All duties and taxes are paid in advance to Honolulu Cookie Company for all Canadian shipments. 13% Canadian Harmonized Sales Tax (HST) is charged at the time of purchase. Canadian recipients will not be responsible for paying additional costs to receive their package(s) from UPS.

All products are guaranteed to leave the bakery in perfect condition. However, our cookies may be damaged during the delivery process.

We currently do not ship to P.O. Box addresses.

Please see the below chart for average length of time it can take for your order to leave our factory.

Standard Products  1-3 Business Days
Wedding & Party Favors  2 Weeks
Custom Personalized Products    3 Weeks

 

In-Store Pickup
In-store Pickup is available at any of our Honolulu Cookie Company retail store locations in Hawaii. During the checkout process select “In-Store Pickup” as the shipping method and select a pick-up date. Then enter the name of the Hawaii location that you would like to pick up at in the “Comments” section. Please allow a minimum 5 business days for your order to be prepared for pickup (special orders or personalized orders required a longer lead time).

Tax
We are required to charge tax on internet, phone, fax and mail order purchases where we have a physical presence. Local sales tax will be charged on orders being shipped to Hawaii. Duties and taxes are paid in advance to Honolulu Cookie Company for all Canadian shipments. All orders shipping to Canada will be charged 13% Canadian HST.

 

UPS offers a service called UPS My ChoiceSM that gives you a new level of flexibility and control over home deliveries. Get free delivery alerts by email, text and/or phone for all your inbound packages either the day before or the day of your delivery. Visit ups.com/mychoice for more information.

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