This Privacy Policy describes how we (“Honolulu Cookie Company” “Honolulu Cookie” “us” or “our”) collect, use and disclose your Personal Information when you (“customer” “visitor” “user” “your”) visit or make a purchase from our website located at (the “Site”), and may apply to places that reference this policy and are owned or controlled by us, such as any of our social media accounts. By visiting and using our Site, you agree to the terms of this Privacy Policy.



We may collect “Personal Information” (information that can uniquely identify an individual) from you such as your: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number when you interact with us through various activities. The type of information we collect depends on how you interact with us.


We collect information you provide to us when interacting with us in activities, such as

  • Purchase a product
  • Create an account on our Site (
  • Fill out a form
  • Request customer service
  • Subscribe to receive our emails
  • Enter a contest or giveaway
  • Return an item and receive an exchange from a previous purchase
  • Receive a gift package
  • Participate in a marketing survey, promotion, or event
  • Participate in Honolulu Cookie social media through engagement
  • Or otherwise communicate with us.


Information You Provide to Us

The types of Personal Information (you may provide) include but are not limited to

  • Contact information (such as name, email address, shipping address, and phone number)
  • Payment information (including payment card numbers and associated identifiers and billing address)
  • Account log-in credentials
  • Other information from or about you, such as information about what products you purchased, your interests, and demographic information
  • Within our retail stores, we may collect your name, address, email address, and country of residence with your consent to add to our email and/or direct mail database


Information We Collect Automatically

When you visit the Site, we automatically collect certain “Device Information” (information about your device) including information about your web browser, Internet Protocol (IP) address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.


We use the following technologies to automatically collect this data

  • Cookies (Browser and Third-Party Cookies) - A small data file that is placed on your device or computer hard drive through your web browser that enables the Site to recognize your browsing patterns and preferences. You have the option to disable cookies, however if you turn cookies off some of our services may not function properly resulting in a limited and less efficient Site experience. Honolulu Cookie Company works with select companies to provide additional content and services, these companies may also set cookies on our behalf. For more information about cookies, and how to disable cookies, visit
  • Log Files - Track actions occurring on the Site, and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” - Electronic files used to record information about how you browse the Site.

This information is never sold to third parties.



The Site is not intended for minors. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.



We use Personal Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to

  • Communicate with you;
  • Screen our orders for potential risk or fraud;
  • Identify appropriate shipping methods;
  • Validate shipping addresses for accurate delivery;
  • And when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.


We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to perform analytics on Site usage to optimize our Site, improve user experience, optimize our products and services, and to assess the success of our marketing and advertising campaigns. We may also use Device information to

  • Reconnect with you after you have left our Site;
  • To communicate with you via mobile and tablet devices;
  • And to show you adverts types that are optimized for such devices, when in line with the preferences you have shared with us.



We share your Personal Information with service providers to help us provide our services and fulfill your orders, as described above.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.



As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

Cookies are used to advertise relevant products to you on other websites, based on the products and categories you looked at on the Site. For these adverts, our third-party providers may use software that can set a cookie to your browser, this will enable us to monitor whether you see the adverts, click on them, and buy from our website. The data contained in the cookie used in these adverts is anonymous and doesn’t contain any of your personal details. For more information about cookies, and how to disable cookies, visit

We also use Google Analytics to help us understand how our customers navigate to and use the Site. You can read more about how Google uses your Personal Information here:
You can also opt out of Google Analytics here:

If you use the buttons that allow you to share products and content with your friends via social networks like Facebook, Pinterest or Twitter, these companies may set a cookie on your device. Find out more about these here

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at



Our systems do not recognize browser “Do Not Track” signals, therefore the presence of such will not alter our Site’s data collection and use practices. However, several of our service providers who utilize these cookies or Web beacons on our services enable you to opt out of this advertising practice (see above).



As a California resident, pursuant to the California Consumer Privacy Act (“CCPA”), you have the right to know what Personal Information is being collected about you, if this information is being sold or shared and with whom. You have the right to request that your Personal Information not be sold for direct marketing purposes, and the right to request access and deletion of your Personal Information during the 12 months immediately preceding your verifiable request. To make such a request, please contact us through the contact information below.

As a resident of the European Economic Area (“EEA”), pursuant to the General Data Protection Regulation (“GDPR”), you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.



We use a variety of security measures to protect the confidentiality and security of your personal information. Including storing information behind secured networks and limiting accessibility of such information only to a limited number of people that require access to provide you a service. We utilize Secure Socket Layers (SSL) technology for encryption and transmission of all sensitive information (including your credit card information). However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot and do not guarantee the security of any information you transmit on or through the Site, and you do so at your own risk.



When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.



We reserve the right, at our discretion, to change this Privacy Policy at any time. Please check this page periodically for changes. Those changes will go into effect on the Effective Date disclosed in the changed Privacy Policy. The new Privacy Policy will apply to all current and past users of the Services and will replace any prior Privacy Policies that are inconsistent. By continuing to use the Services, you consent to the changed Privacy Policy.



For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by Email at [email protected] or by mail using the details provided below

  • Attn – Honolulu Cookie Company Customer Service
  • RE: Privacy Practices
  • 255 Sand Island Access Road
  • Honolulu, HI 96819, USA