At Honolulu Cookie Company, your satisfaction is our goal. To keep our signature cookies at their peak, we provide a “best before” date on our products and recommend storing the cookies in a cool, dry place. If you are not completely satisfied with the quality of our products, simply return the unused portion to a Honolulu Cookie Company retail store with proof of purchase or contact our Customer Service with proof of purchase, a detailed description and photograph(s) of your dissatisfaction, and we will be happy to replace or exchange the product.

Our guarantee extends only to correctly addressed orders. We are not responsible for failed deliveries due to incorrect or outdated addresses or recipients being out of town or not available.

Our products are available for purchase at our Honolulu Cookie Company retail locations,, and select partners. Purchases made through any other vendors cannot be guaranteed.

For assistance please email us at [email protected] or call us at 1-866-333-5800.