At Honolulu Cookie Company, your satisfaction is our goal. If you are not completely satisfied with the quality of our product, we would be happy to help you with an exchange or return.
To keep our signature cookies at their peak, we provide a “best before” date on our products and recommend storing the cookies in a cool, dry place. If you are not completely satisfied with the quality of our products, simply return the unused portion to a Honolulu Cookie Company retail store with proof of purchase or email Customer Service with proof of purchase, a detailed description and photograph(s) of your dissatisfaction, and we will be happy to replace or exchange the product.
Merchandise products can be exchanged or returned within 30 days of your purchase with a store sales receipt or honolulucookie.com packing slip. Simply pack and return the item(s) in their original unused condition and include proof of purchase to us.
Return it for a refund or exchange to:
Honolulu Cookie Company
Attn: C/O Customer Service - Returns & Exchanges
255 Sand Island Access Rd
Honolulu, HI 96819
Return shipping charges are your responsibility. Original shipping, duties & taxes paid by you are not reimbursable. Additionally, for exchange orders you are responsible for duties & taxes on your replacement order.
Our guarantee extends only to correctly addressed orders. We are not responsible for failed deliveries due to incorrect or outdated addresses; or for recipients being out of town, not available or refusing the package.