|HOLIDAYS & SPECIAL OCCASIONS||ORDER DEADLINES|
|Halloween, October 31, 2019||October 24, 2019 (US)|
|Thanksgiving, November 28, 2019||November 21, 2019 (US)|
|Christmas, December 25, 2019||December 6, 2019 (APO/FPO, Australia
December 10, 2019 (PR, Canada, Japan)
December 16, 2019 (US)
|New Year's Day, January 1, 2020||December 20, 2019 (US)|
|Chinese New Year, January 25, 2020||January 20, 2020 (US)|
|Valentine's Day, February 14, 2020||February 9, 2020 (US)|
|Employee Appreciation Day, March 6, 2020||March 1, 2020 (US)|
Note: We will not be shipping orders to Japan addresses between 12/21/2019-1/2/2020 (Hawaii Standard Time). If an order is placed after 12/19/2019 HST, the earliest ship date will be 1/3/2020 HST.
Shipping rates are calculated per shipping address, based on merchandise subtotal. Rates are subject to change without prior notice.
|$0 - $25||$15.00||$17.00||$24.00||$40.00||$30.00||$41.00|
|$25.01 - $50||$15.00||$17.00||$33.00||$49.00||$46.00||$67.00|
|$50.01 - $100||$20.00||$25.00||$48.00||$64.00||$72.00||$110.00|
|$100.01 - $150||$27.00||$36.00||$59.00||$75.00||$96.00||$150.00|
|$150.01 - $200||$31.00||$42.00||$64.00||$80.00||$117.00||$184.00|
|$200.01 - $300||$37.00||$54.00||$75.00||$91.00||$159.00||$253.00|
|$300.01 - $400||$40.00||$60.00||Call for quote||Call for quote||$192.00||$310.00|
|$400.01+||10%||15%||Call for quote||Call for quote||48%||77%|
|Shipping to||Ship Method||Approximate Delivery Time*
(includes order processing + shipping time)
|Hawaii||Oahu: UPS Ground (Next Day)
All Other Islands: UPS Air (Next Day)
|4-5 business days|
|US (Mainland), Puerto Rico||UPS Air (2nd Day)||5 business days|
|Canada||UPS Worldwide Expedited||5 business days|
|Australia||UPS Worldwide Expedited||7-14 business days|
|APO/FPO||USPS||10-16 business days|
(TA-Q-Bin or Cool TA-Q-Bin option)
Max weight limit of 10kg per shipment
|10 business days|
*Please allow an additional 3-4 business days for order processing time for orders containing organza bags and/or mini chest favor boxes.
Note: Approximate Delivery Times do not include any unforeseen delays with UPS, Yamato or Customs.
For orders over $300 shipping to Japan, please call Customer Service for assistance:
1-866-333-5800 (US) or 0120-974-896 (Japan)
Mon-Fri 7:30am-5:30pm HST
Sun 9:30am-5:30pm HST
Due to Japan customs restrictions, we are unable to ship to commercial addresses. Please make sure to provide residential shipping addresses.
There is also a maximum limit of 10kg per shipment.
Important Note: We will not be shipping orders to Japan addresses between 12/21/2019-1/2/2020 (Hawaii Standard Time). If an order is placed after 12/19/2019 HST, the earliest ship date will be 1/3/2020 HST. For assistance, please contact Customer Service at 1-866-333-5800 (US) or 0120-974-896 (Japan).
UPS MY CHOICE
UPS offers a service called UPS My ChoiceSM that gives you a new level of flexibility and control over home deliveries. Get free delivery alerts by email, text and/or phone for all your inbound packages either the day before or the day of your delivery. Visit ups.com/mychoice for more information.
IN-STORE PICK UP (Hawaii only)
In-store Pickup is available at most of our Honolulu Cookie Company retail store locations in Hawaii. During the online checkout process, select "Pick up at a Store" and then select the Hawaii store you would like to pick up your order from in the Pickup Location dropdown menu. Please allow 4-5 business days for your order to arrive at Oahu store locations and 8-10 business days for Maui store locations. Please allow an additional 3-4 business days for order processing time for orders containing organza bags and/or mini chest favor boxes.
DUTIES & TAXES
US state and local jurisdictions require Honolulu Cookie Company to collect applicable sales tax based on product and shipping destination. Honolulu Cookie Company is not responsible for duties, taxes or other additional fees related to international shipments, excluding Canada. If you are sending a gift to an international address in Japan or Australia, the recipient will be responsible for all duties and taxes that may apply. For Canada shipments, all duties and taxes are paid in advance to Honolulu Cookie Company. 13% Canadian Harmonized Sales Tax (HST) is charged at the time of purchase. Canadian recipients will not be responsible for paying additional costs to receive their package(s) from UPS.