- Although we are working hard to ship orders as soon as possible, delivery times may be longer than usual due to COVID-19 and/or carrier delays.
- We are currently unable to ship to Japan addresses at this time. However, we are happy to announce select products are now available to purchase through Yahoo! Japan.
|HOLIDAYS & SPECIAL OCCASIONS||ORDER DEADLINES|
|Lunar New Year, February 12, 2021||February 7, 2021 (US)|
|Valentine's Day, February 14, 2021||February 1, 2021 (Int'l)
February 8, 2021 (US)
|Employee Appreciation Day, March 5, 2021||February 28, 2021 (US)|
Shipping rates are calculated per shipping address, based on merchandise subtotal. Rates are in US Dollar and subject to change without prior notice.
|$0 - $25||$5.00||$9.00||$24.00||$40.00||$20.00||$25.00|
|$25.01 - $50||$9.00||$14.00||$33.00||$49.00||$35.00||$48.00|
|$50.01 - $100||$16.00||$20.00||$48.00||$64.00||$65.00||$87.00|
|$100.01 - $150||$24.00||$30.00||$59.00||$75.00||$85.00||$125.00|
|$150.01 - $200||$28.00||$36.00||$64.00||$80.00||$100.00||$155.00|
|$200.01 - $300||$35.00||$48.00||$75.00||$91.00||$130.00||$200.00|
|$300.01 - $400||$38.00||$56.00||Call for quote||Call for quote||$155.00||$260.00|
|$400.01+||10%||15%||Call for quote||Call for quote||40%||65%|
|Shipping to||Ship Method||Approximate Delivery Time*
(includes order processing + shipping time)
|Hawaii||Oahu: UPS Ground
All Other Islands: UPS Air
|4-5 business days|
|US (Mainland), Puerto Rico||UPS Air||5 business days|
|Canada, Australia||UPS Worldwide Expedited||6-10 business days|
|APO/FPO||USPS||10-16 business days|
(TA-Q-Bin or Cool TA-Q-Bin option)
Max weight limit of 10kg per shipment
|10 business days|
*Please allow an additional 3-4 business days for order processing time for orders containing organza bags and/or mini chest favor boxes.
Note: Approximate Delivery Times do not include any unforeseen delays with UPS, Yamato or Customs.
NOTE: We are currently unable to ship to Japan addresses at this time. However, we are happy to announce select products are now available to purchase through Yahoo! Japan.
申し訳ございませんが、現時点では日本の住所に発送することはできませんが、再開に向けて取り組んでおりますので、発送可能になり次第、すぐにアップデートをいたします。この度、弊社の商品を日本の皆様にもご利用いただけるように、Yahoo! Japan. で購入可能な商品をご用意いたしました。
UPS MY CHOICE
UPS offers a service called UPS My ChoiceSM that gives you a new level of flexibility and control over home deliveries. Get free delivery alerts by email, text and/or phone for all your inbound packages either the day before or the day of your delivery. Visit ups.com/mychoice for more information.
IN-STORE PICK UP (Hawaii only)
Due to temporary store closures, store pickup is currently only available at our Sand Island location on Oahu on Fridays, 10am-4pm. During the online checkout process, select "Pick up at a Store" and then select our Sand Island location in the Pickup Location dropdown menu. Orders placed by Tuesday will be available for pickup on Friday (same week). Orders placed after Tuesday will be available for pickup on Friday of the following week. For orders containing organza bags and/or mini chest favor boxes, please allow an additional 2 business days for processing.
DUTIES & TAXES
US state and local jurisdictions require Honolulu Cookie Company to collect applicable sales tax based on product and shipping destination. Honolulu Cookie Company is not responsible for duties, taxes or other additional fees related to international shipments, excluding Canada. If you are sending a gift to an international address in Japan or Australia, the recipient will be responsible for all duties and taxes that may apply. For Canada shipments, all duties and taxes are paid in advance to Honolulu Cookie Company. 13% Canadian Harmonized Sales Tax (HST) is charged at the time of purchase. Canadian recipients will not be responsible for paying additional costs to receive their package(s) from UPS.