All orders are processed and shipped from Hawaii and all products are guaranteed to leave the bakery in perfect condition. Shipping rates are calculated per shipping address based on your merchandise sub-total after discounts. The quality of your order is a top priority of Honolulu Cookie Company.
We recommend ordering tropical flavors during the months when temperatures are high in Hawaii (between March to October). During these months, orders being shipped to the US, Canada and Australia that contain chocolate dipped cookies are only shipped Monday to Wednesday. Orders with non-chocolate dipped cookies are shipped Monday to Friday.
|$0 - $25||$15.00||$17.00||$24.00||$40.00||$30.00||$41.00|
|$25.01 - $50||$15.00||$17.00||$33.00||$49.00||$46.00||$67.00|
|$50.01 - $100||$20.00||$25.00||$48.00||$64.00||$72.00||$110.00|
|$100.01 - $150||$27.00||$36.00||$59.00||$75.00||$96.00||$150.00|
|$150.01 - $200||$31.00||$42.00||$64.00||$80.00||$117.00||$184.00|
|$200.01 - $300||$37.00||$54.00||$75.00||$91.00||$159.00||$253.00|
|$300.01 - $400||$40.00||$60.00||Ask for Pricing||Ask for Pricing||$192.00||$310.00|
|$400.01+||10%||15%||Ask for Pricing||Ask for Pricing||48%||77%|
ORDER PROCESSING SCHEDULE
Once an order confirmation is received please allow 3 business days for your order to be processed, plus shipping time. For organza bags and mini chest favor boxes, please allow 7 business days for order processing, plus shipping time.
Please provide current and accurate shipping address information to ensure proper delivery and to avoid delays with your order. A $25.00 charge may be applied to your credit card for redirected packages when incorrect or incomplete addresses are provided. Guarantees also do not apply when incorrect or incomplete addresses are given.
SHIPPING REGIONS & METHODS
We currently do not ship to P.O. Box addresses.
|SHIPPING REGION||SHIPPING METHOD||APPROX. DELIVERY TIME|
|5 business days|
|United States, Puerto Rico, Canada, Australia||UPS||US / PR / CA = 5 business days
AU = 7-14 business days
|APO/FPO||USPS||APO = 10-16 business days|
|Japan||Yamato Transport – TA-Q-Bin or Cool TA-Q-Bin option
Japan customs law restrictions:
Only residential shipping addresses.
Max weight limit of 10kg per shipment.
|10 business days|
JAPAN & AUSTRALIA
Honolulu Cookie Company is not responsible for duties, taxes or other additional fees related to international shipments, excluding Canada. If you are sending a gift to an international address in Japan or Australia, the recipient will be responsible for all duties and taxes that may apply.
For orders over $300, please call our customer service, 0120-974-896. Due to Japan Customs restrictions, we are not able to ship to commercial addresses. Please make sure to enter a residential shipping address. There is a maximum limit of 10kg per shipment.
All duties and taxes are paid in advance to Honolulu Cookie Company for all Canadian shipments. 13% Canadian Harmonized Sales Tax (HST) is charged at the time of purchase. Canadian recipients will not be responsible for paying additional costs to receive their package(s) from UPS.
In-store Pickup is available at any of our Honolulu Cookie Company retail store locations in Hawaii. During the checkout process select "Pick up at a Store" and select the Hawaii store you would like to pick up your order from in the Pickup Location dropdown menu. Please allow a minimum 4 business days for your order to be prepared for pickup (special orders or personalized orders required a longer lead time).
We are required to charge tax on internet, phone, fax and mail order purchases where we have a physical presence. 4.712% Hawaii sales tax will be charged on orders being shipped to Oahu and 4.166% Hawaii sales tax will be applied to orders being shipped to Maui, Kauai and Big Island. Duties and taxes are paid in advance to Honolulu Cookie Company for all Canadian shipments. All orders shipping to Canada will be charged 13% Canadian GST.
UPS offers a service called UPS My ChoiceSM that gives you a new level of flexibility and control over home deliveries. Get free delivery alerts by email, text and/or phone for all your inbound packages either the day before or the day of your delivery. Visit ups.com/mychoice for more information.