IMPORTANT NOTES: 

- Future ship dates (delayed delivery) are not available for online orders at this time.
- We are currently unable to ship to Japan addresses at this time. However, select products are available to purchase through Yahoo! Japan.

HOLIDAYS & SPECIAL OCCASIONS ORDER DEADLINES
Lunar New Year, February 1, 2022 January 16, 2022 (Int'l)
January 24, 2022 (US)
Valentine's Day, February 14, 2022 January 28, 2022 (Int'l)
February 6, 2022 (US)
Employee Appreciation Day, March 4, 2022 February 27, 2022 (US)

 

SHIPPING INFO

  • - All orders are processed and shipped from Hawaii, Monday thru Friday. We do not ship on weekends or during major holidays. 
  • - The quality and delivery of your order is a top priority for Honolulu Cookie Company. We make every effort to ensure all products leave our bakery in perfect condition.
  • - Allow up to 3-5 business days (not including weekends and holidays) for your order to be processed, plus shipping time. For custom products, organza bags and mini chest favor boxes, please allow a minimum 7-10 business days for your order to be processed, plus shipping time.
  • - Once an order begins processing, it cannot be cancelled or edited.
  • - We currently do not offer future ship dates (delayed delivery).
  • - Once an order is ready to ship, a shipping notification email with tracking information will be sent to the email provided.
  • - Most orders are shipped via UPS Air. See chart below for shipping methods and approximate delivery times.
  • - Delays may occur during busy holiday seasons.
  • - Honolulu Cookie Company is not responsible for delivery delays caused by adverse or unpredictable weather conditions.
  • - We currently ship to all 50 states, Puerto Rico, Canada, Australia, and APO/FPO addresses.
  • - We currently do not ship to P.O. Box addresses.
  • - During warm weather months (between March and October), we recommend ordering non-chocolate dipped cookies.
  • - Please provide current and accurate shipping address information to ensure proper delivery and to avoid delays with your order. A $25.00 charge may be applied to your credit card for redirected packages when incorrect or incomplete addresses are provided. Guarantees also do not apply when incorrect or incomplete addresses are given.
  • - A contact phone number is required for all recipients.

 

SHIPPING RATES

Shipping rates are calculated per shipping address, based on merchandise subtotal. Rates are in US Dollar and subject to change without prior notice.

    Merchandise    
 Subtotal   

    Hawaii     US Mainland 
  PR, APO/FPO   
   Canada       Australia   
$0 - $25 $5.00 $9.00 $20.00 $25.00
$25.01 - $50 $9.00 $14.00 $35.00 $48.00
$50.01 - $100 $16.00 $20.00 $65.00 $87.00
$100.01 - $150 $24.00 $30.00 $85.00 $125.00
$150.01 - $200 $28.00 $36.00 $100.00 $155.00
$200.01 - $300 $35.00 $48.00 $130.00 $200.00
$300.01 - $400 $38.00 $56.00 $155.00 $260.00
$400.01+ 10% 15% 40% 65%
 

  

Merchandise Sub-total ($0 - $25)

Hawaii:
$5.00
US Mainland/PR/APO:
$9.00
Canada:
$20.00
Australia:
$25.00

Merchandise Sub-total ($25.01 - $50)

Hawaii:
$9.00
US Mainland/PR/APO:
$14.00
Canada:
$35.00
Australia:
$48.00

Merchandise Sub-total ($50.01 - $100)

Hawaii:
$16.00
US Mainland/PR/APO:
$20.00
Canada:
$65.00
Australia:
$87.00

Merchandise Sub-total ($100.01 - $150)

Hawaii:
$24.00
US Mainland/PR/APO:
$30.00
Canada:
$85.00
Australia:
$125.00

Merchandise Sub-total ($150.01 - $200)

Hawaii:
$28.00
US Mainland/PR/APO:
$36.00
Canada:
$100.00
Australia:
$155.00

Merchandise Sub-total ($200.01 - $300)

Hawaii:
$35.00
US Mainland/PR/APO:
$48.00
Canada:
$130.00
Australia:
$200.00

Merchandise Sub-total ($300.01 - $400)

Hawaii:
$38.00
US Mainland/PR/APO:
$56.00
Canada:
$155.00
Australia:
$260.00

Merchandise Sub-total ($400.01+)

Hawaii:
10%
US Mainland/PR/APO:
15%
Canada:
40%
Australia:
65%

 

SHIPPING METHODS

Shipping to Ship Method Approximate Delivery Time*
(includes order processing + shipping time) 
Hawaii Oahu: UPS Ground
All Other Islands:  UPS Air        
4-5 business days (not including weekends and holidays)
US (Mainland), Puerto Rico        UPS Air 5-7 business days
Canada, Australia UPS Worldwide Expedited 6-10 business days
APO/FPO USPS 10-16 business days

*Please allow an additional 3-4 business days (not including weekends and holidays) for order processing time for orders containing organza bags and/or mini chest favor boxes.
Note: Approximate Delivery Times do not include any unforeseen delays with UPS, Yamato or Customs.

 

JAPAN SHIPMENTS

NOTE: We are currently unable to ship to Japan addresses at this time. However, select products are available to purchase through Yahoo! Japan.

申し訳ございませんが、現時点では日本の住所に発送することはできませんが、再開に向けて取り組んでおりますので、発送可能になり次第、すぐにアップデートをいたします。この度、弊社の商品を日本の皆様にもご利用いただけるように、Yahoo! Japan. で購入可能な商品をご用意いたしました。

 

UPS MY CHOICE

UPS My Choice Logo

UPS offers a service called UPS My ChoiceSM that gives you a new level of flexibility and control over home deliveries. Get free delivery alerts by email, text and/or phone for all your inbound packages either the day before or the day of your delivery. Visit ups.com/mychoice for more information.

 

IN-STORE PICK UP (Hawaii only)

Store pickup is currently only available at our Sand Island location on Oahu on Fridays, 9am-4pm.  During the online checkout process, select "Pick up at a Store" and then select our Sand Island location in the Pickup Location dropdown menu. Orders placed by Tuesday will be available for pickup on Friday (same week). Orders placed after Tuesday will be available for pickup on Friday of the following week.  For orders containing organza bags and/or mini chest favor boxes, please allow an additional 2 business days (not including weekends and holidays) for processing.

 

DUTIES & TAXES

US state and local jurisdictions require Honolulu Cookie Company to collect applicable sales tax based on product and shipping destination. Honolulu Cookie Company is not responsible for duties, taxes or other additional fees related to international shipments, excluding Canada. If you are sending a gift to an international address in Japan or Australia, the recipient will be responsible for all duties and taxes that may apply. For Canada shipments, all duties and taxes are paid in advance to Honolulu Cookie Company. 13% Canadian Harmonized Sales Tax (HST) is charged at the time of purchase. Canadian recipients will not be responsible for paying additional costs to receive their package(s) from UPS.