HOLIDAYS & SPECIAL OCCASIONS            ORDER DEADLINES
Halloween, October 31, 2019 October 24, 2019 (US)
Thanksgiving, November 28, 2019 November 21, 2019 (US)
Christmas, December 25, 2019 December 6, 2019 (APO/FPO, Australia  
December 10, 2019 (PR, Canada, Japan)       
December 16, 2019 (US)
New Year's Day, January 1, 2020 December 20, 2019 (US)
Chinese New Year, January 25, 2020 January 20, 2020 (US)
Valentine's Day, February 14, 2020 February 9, 2020 (US)
Employee Appreciation Day, March 6, 2020 March 1, 2020 (US)

Note:  We will not be shipping orders to Japan addresses between 12/21/2019-1/2/2020 (Hawaii Standard Time). If an order is placed after 12/19/2019 HST, the earliest ship date will be 1/3/2020 HST. 


SHIPPING INFO

  • - All orders are processed and shipped from Hawaii, Monday thru Friday. We do not ship on weekends or during major holidays. 
  • - The quality and delivery of your order is a top priority for Honolulu Cookie Company. We make every effort to ensure all products leave our bakery in perfect condition.
  • - Orders normally ship within 3 business days from the time of receipt. For organza bags and mini chest favor boxes, please allow 7 business days to ship from the time of receipt.
  • - Once an order is ready to ship, a shipping notification email with tracking information will be sent to the email provided.
  • - Most orders are shipped via UPS Air. See chart below for shipping methods and approximate delivery times.
  • - Delays may occur during busy holiday seasons.
  • - Honolulu Cookie Company is not responsible for delivery delays caused by adverse or unpredictable weather conditions.
  • - We currently ship to all 50 states, Puerto Rico, Japan, Canada, Australia, and APO/FPO addresses.
  • - We currently do not ship to P.O. Box addresses.
  • - During warm weather months (between March and October), we recommend ordering non-chocolate dipped cookies. During these months, orders being shipped to the US, Canada and Australia that contain chocolate dipped cookies are only shipped Monday thru Wednesday. Orders with only non-chocolate dipped cookies are shipped Monday thru Friday.
  • - Please provide current and accurate shipping address information to ensure proper delivery and to avoid delays with your order. A $25.00 charge may be applied to your credit card for redirected packages when incorrect or incomplete addresses are provided. Guarantees also do not apply when incorrect or incomplete addresses are given.
  • - A contact phone number is required for all recipients.

 

SHIPPING RATES

Shipping rates are calculated per shipping address, based on merchandise subtotal. Rates are subject to change without prior notice.

    Merchandise    
 Subtotal   

    Hawaii     US Mainland 
  PR, APO/FPO   
Japan
      Standard   
Japan
         Cool         
   Canada       Australia   
$0 - $25 $15.00 $17.00 $24.00 $40.00 $30.00 $41.00
$25.01 - $50 $15.00 $17.00 $33.00 $49.00 $46.00 $67.00
$50.01 - $100 $20.00 $25.00 $48.00 $64.00 $72.00 $110.00
$100.01 - $150 $27.00 $36.00 $59.00 $75.00 $96.00 $150.00
$150.01 - $200 $31.00 $42.00 $64.00 $80.00 $117.00 $184.00
$200.01 - $300 $37.00 $54.00 $75.00 $91.00 $159.00 $253.00
$300.01 - $400 $40.00 $60.00 Call for quote Call for quote $192.00 $310.00
$400.01+ 10% 15% Call for quote Call for quote 48% 77%
 

  

Merchandise Sub-total ($0 - $25)

Hawaii:
$15.00
US Mainland/PR/APO:
$17.00
Japan Standard:
$24.00
Japan Cool:
$40.00
Canada:
$30.00
Australia:
$41.00

Merchandise Sub-total ($25.01 - $50)

Hawaii:
$15.00
US Mainland/PR/APO:
$17.00
Japan:
$33.00
Japan Cool:
$49.00
Canada:
$46.00
Australia:
$67.00

Merchandise Sub-total ($50.01 - $100)

Hawaii:
$20.00
US Mainland/PR/APO:
$25.00
Japan:
$48.00
Japan Cool:
$64.00
Canada:
$72.00
Australia:
$110.00

Merchandise Sub-total ($100.01 - $150)

Hawaii:
$27.00
US Mainland/PR/APO:
$36.00
Japan:
$59.00
Japan Cool:
$75.00
Canada:
$96.00
Australia:
$150.00

Merchandise Sub-total ($150.01 - $200)

Hawaii:
$31.00
US Mainland/PR/APO:
$42.00
Japan:
$64.00
Japan Cool:
$80.00
Canada:
$117.00
Australia:
$184.00

Merchandise Sub-total ($200.01 - $300)

Hawaii:
$37.00
US Mainland/PR/APO:
$54.00
Japan:
$75.00
Japan Cool:
$91.00
Canada:
$159.00
Australia:
$253.00

Merchandise Sub-total ($300.01 - $400)

Hawaii:
$40.00
US Mainland/PR/APO:
$60.00
Japan:
Ask for Pricing
Japan Cool:
Ask for Pricing
Canada:
$192.00
Australia:
$310.00

Merchandise Sub-total ($400.01+ )

Hawaii:
10%
US Mainland/PR/APO:
15%
Japan:
Ask for Pricing
Japan Cool:
Ask for Pricing
Canada:
48%
Australia:
77%

 

SHIPPING METHODS

Shipping to Ship Method Approximate Delivery Time*
(includes order processing + shipping time) 
Hawaii Oahu: UPS Ground (Next Day)
All Other Islands:  UPS Air (Next Day)       
4-5 business days
US (Mainland), Puerto Rico        UPS Air (2nd Day) 5 business days
Canada UPS Worldwide Expedited 5 business days
Australia UPS Worldwide Expedited 7-14 business days
APO/FPO USPS 10-16 business days
Japan Yamato Transport
(TA-Q-Bin or Cool TA-Q-Bin option)
Max weight limit of 10kg per shipment
10 business days

*Please allow an additional 3-4 business days for order processing time for orders containing organza bags and/or mini chest favor boxes.
Note: Approximate Delivery Times do not include any unforeseen delays with UPS, Yamato or Customs.

 

JAPAN SHIPMENTS

For orders over $300 shipping to Japan, please call Customer Service for assistance:

1-866-333-5800 (US) or 0120-974-896 (Japan)
Mon-Fri 7:30am-5:30pm HST 
Sun 9:30am-5:30pm HST 

Due to Japan customs restrictions, we are unable to ship to commercial addresses. Please make sure to provide residential shipping addresses.
There is also a maximum limit of 10kg per shipment.

Important Note:  We will not be shipping orders to Japan addresses between 12/21/2019-1/2/2020 (Hawaii Standard Time). If an order is placed after 12/19/2019 HST, the earliest ship date will be 1/3/2020 HST.  For assistance, please contact Customer Service at 1-866-333-5800 (US) or 0120-974-896 (Japan).

 

UPS MY CHOICE

UPS offers a service called UPS My ChoiceSM that gives you a new level of flexibility and control over home deliveries. Get free delivery alerts by email, text and/or phone for all your inbound packages either the day before or the day of your delivery. Visit ups.com/mychoice for more information.

 

IN-STORE PICK UP (Hawaii only)

In-store Pickup is available at most of our Honolulu Cookie Company retail store locations in Hawaii. During the online checkout process, select "Pick up at a Store" and then select the Hawaii store you would like to pick up your order from in the Pickup Location dropdown menu. Please allow 4-5 business days for your order to arrive at Oahu store locations and 8-10 business days for Maui store locations. Please allow an additional 3-4 business days for order processing time for orders containing organza bags and/or mini chest favor boxes.

 

DUTIES & TAXES

US state and local jurisdictions require Honolulu Cookie Company to collect applicable sales tax based on product and shipping destination. Honolulu Cookie Company is not responsible for duties, taxes or other additional fees related to international shipments, excluding Canada. If you are sending a gift to an international address in Japan or Australia, the recipient will be responsible for all duties and taxes that may apply. For Canada shipments, all duties and taxes are paid in advance to Honolulu Cookie Company. 13% Canadian Harmonized Sales Tax (HST) is charged at the time of purchase. Canadian recipients will not be responsible for paying additional costs to receive their package(s) from UPS.